Terms of service

Last Updated: June 17, 2026

Overview

Welcome to Hileton. Throughout this website, the terms “we,” “us,” and “our” refer to Hileton.

We operate this website and online store, including all related information, content, features, products, and services collectively referred to as the “Services”, to provide customers with access to our products and online purchasing functionality.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service (“Terms”), as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Terms & Billing Policy, and other applicable store policies.

If you do not agree to these Terms, you should not access or use our Services.

1. Eligibility & Account

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or that you are using the Services with the consent of a parent or legal guardian.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information and for all activities conducted under your account.

You agree to provide accurate, current, and complete account information and to update such information when necessary.

2. Products and Product Information

Hileton offers bags, travel accessories, and everyday carry products through our online store.

We make reasonable efforts to ensure that product descriptions, images, prices, materials, dimensions, colors, and availability are accurate and up to date. However, we do not guarantee that all product information will always be complete, current, or error-free.

Please note:

• Product colors may vary slightly depending on lighting, screen settings, device display, and photography conditions

• Product dimensions may vary slightly due to manual measurement

• Materials, packaging, minor design details, or accessories may vary slightly depending on product batches

• Product availability may change without prior notice

• We reserve the right to update, correct, or modify product information at any time

If we discover an error in product pricing, availability, description, or order information, we may contact you before processing the order or cancel the order and issue a refund if necessary.

3. Website Information Accuracy

We strive to keep the information on our website accurate, clear, and updated. However, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct errors, update information, change product details, or cancel orders if any information on the website is inaccurate, incomplete, or outdated.

This may include information related to pricing, product availability, promotions, shipping, delivery estimates, product descriptions, or order details.

4. Orders and Billing

Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation means that we have received your order request, but it does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel, limit, or modify any order at our discretion, including but not limited to orders that appear fraudulent, contain inaccurate information, involve pricing errors, or violate our policies.

If an order is modified or canceled, we will attempt to notify you using the contact information provided at checkout.

Accurate Information

You agree to provide current, complete, and accurate billing information, shipping information, contact information, and payment information for all purchases.

We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided by the customer.

Payment Authorization

By placing an order, you confirm that you are authorized to use the selected payment method and authorize us or our authorized payment providers to charge the full order amount, including applicable product prices, taxes, shipping fees, or other charges clearly displayed at checkout.

For complete payment, billing, currency, checkout, and payment security details, please review our Payment Terms & Billing Policy.

5. Pricing, Taxes, and Promotions

All prices are listed on our website and may be subject to change without prior notice.

The price charged will be the price displayed at the time your order is placed, excluding any applicable taxes, shipping fees, discounts, or promotions shown at checkout.

Applicable taxes, if required, will be calculated and displayed at checkout according to relevant laws and regulations.

Promotional offers, discount codes, or special pricing may be subject to additional terms, expiration dates, or availability limits.

We reserve the right to modify or end promotions at any time.

6. Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

Once an order is handed to the shipping carrier, delivery is managed by the carrier. However, if you experience a shipping issue, such as a delayed package, damaged item, missing item, incorrect delivery status, or a package marked as delivered but not received, please contact us and we will assist you according to our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address at checkout.

For full details regarding processing time, shipping time, delivery estimates, tracking, customs, delivery issues, and related matters, please review our Shipping Policy.

7. Returns and Refunds

All returns, refunds, exchanges, and damaged or incorrect item claims are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy for full details regarding:

• Return eligibility

• Return window

• Return process

• Return shipping costs

• Refund timing

• Exchanges

• Damaged, defective, or incorrect items

• Non-returnable items

We do not guarantee approval of a return or refund unless the request meets the requirements stated in our Return & Refund Policy.

8. Customer Responsibilities

By using our Services, you agree to:

• Provide accurate and complete information when placing an order

• Review product details before purchasing

• Use our website only for lawful purposes

• Follow all applicable laws and regulations

• Contact us promptly if there is an issue with your order

• Avoid misuse, fraud, abuse, or unauthorized access to our Services

You are responsible for ensuring that products purchased from our website are suitable for your intended use.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, icons, product photos, design elements, page layouts, and website content, is owned by Hileton or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, sell, or exploit any website content without our prior written permission.

Use of our website does not grant you ownership of or rights to any intellectual property displayed on the website.

10. Prohibited Uses

You agree not to use our Services:

• For any unlawful, fraudulent, or unauthorized purpose

• To violate any applicable laws or regulations

• To infringe upon the rights of others, including intellectual property rights

• To submit false, misleading, or inaccurate information

• To interfere with the security or functionality of our website

• To transmit viruses, malware, harmful code, or other malicious materials

• To collect or misuse personal information of others

• To attempt unauthorized access to our systems, accounts, or networks

• To abuse promotions, discounts, payment systems, or return policies

We reserve the right to restrict, suspend, or terminate access to our Services if we believe these Terms have been violated.

11. Third-Party Services and Links

Our website may include links to third-party websites, tools, payment providers, apps, or services.

We are not responsible for the content, policies, privacy practices, security, or performance of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.

Please review our Privacy Policy to understand how your information is handled when you use our website or place an order.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Hileton shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.

This may include, but is not limited to, loss of data, loss of profits, loss of business opportunity, business interruption, or other damages.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

14. Disclaimer of Warranties

Our Services and products are provided on an “as available” basis, subject to applicable laws and our store policies.

We do not guarantee that the Services will always be uninterrupted, secure, error-free, or free from technical issues.

We do not guarantee that any product will meet every individual expectation, preference, or intended use, except as expressly stated in our product descriptions and applicable policies.

15. Indemnification

You agree to indemnify and hold harmless Hileton, its service providers, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your misuse of our Services, violation of these Terms, violation of applicable laws, or infringement of the rights of others.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes arising from or related to these Terms, our Services, or purchases made through our website shall be handled in accordance with applicable law.

17. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our Services after any updates are posted means that you accept the revised Terms.

18. Related Store Policies

For more information about shopping with Hileton, please review our related policies:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Terms & Billing Policy

These policies form part of your overall shopping experience and provide additional details about orders, payments, shipping, returns, refunds, and personal information.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Brand Name: Hileton

Email Support: hello@hileton.com

Phone Contact: +1 297-610-1608

Mailing Address: 93 Atlantic Cir, Pittsburg, CA 94565, United States

Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed