Shipping policy

Last Updated: June 17, 2026

Thank you for shopping with Hileton. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days after the order is successfully placed.

Our business days are Monday through Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Pacific Time (PT) will be processed on the next business day.

During peak seasons, promotional periods, holidays, or periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you by email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated delivery times are as follows:

United States, United Kingdom, Canada, Australia, and New Zealand

Processing Time: 1–3 business days
Estimated Shipping Time: 6–9 business days
Total Estimated Delivery Time: 7–12 business days

Other International Destinations

Processing Time: 1–3 business days
Estimated Shipping Time: 7–12 business days
Total Estimated Delivery Time: 8–15 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including weather conditions, carrier delays, customs processing, incorrect shipping information, public holidays, or high order volume.

3. Shipping Costs

We offer Free Standard Shipping on all orders unless a different shipping option or shipping charge is clearly displayed at checkout.

Any applicable shipping charges will be clearly shown before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

4. Shipping Methods & Tracking

We work with trusted logistics, shipping, and fulfillment partners to help ensure reliable delivery.

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the delivery status of your shipment.

Please note that tracking information may take 24–72 hours to update after the shipping confirmation email is sent.

If your tracking information has not updated after this period, please contact us at hello@hileton.com for assistance.

5. International Shipping & Customs

We offer international shipping to selected countries and regions.

International shipments may be subject to import duties, taxes, customs fees, or other local charges depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer. Hileton does not collect, control, or predict these charges.

Customs processing may also affect delivery times for international orders.

6. Address Accuracy

Please make sure your shipping address is complete and accurate at the time of checkout.

Hileton is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@hileton.com. We will do our best to assist you before the order is shipped, but we cannot guarantee that address changes can be made after an order has been processed or dispatched.

7. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

• Damaged items

• Missing items

• Incorrect items

• Incorrect delivery status

• Package marked as delivered but not received

To help us review the issue, please include your order number, a description of the problem, and any relevant photos or tracking information.

We will review the issue and assist you with a suitable resolution based on the situation.

8. Lost, Delayed, or Returned Packages

If your package appears to be lost or significantly delayed, please contact us at hello@hileton.com so we can help review the tracking information and assist with the next steps.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we will contact you regarding the available options. Additional shipping costs may apply if the package needs to be reshipped due to customer-provided address errors or failed delivery attempts.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@hileton.com.

We will do our best to assist you before the order is processed or shipped. However, once an order has been shipped, we may not be able to make changes or cancel the order.

For return and refund details after delivery, please review our Return & Refund Policy.

10. Related Store Policies

For more information about your order, returns, refunds, payments, and personal information, please review our:

Return & Refund Policy
Payment Terms & Billing Policy
Privacy Policy
Terms of Service

11. Contact Information

If you have any questions about shipping, delivery, or your order, please contact us:

Brand Name: Hileton

Mailing Address: 93 Atlantic Cir, Pittsburg, CA 94565, United States

Email Support: hello@hileton.com

Phone Contact: +1 297-610-1608

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed