Privacy policy

Last Updated: June 17, 2026

This Privacy Policy describes how Hileton (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from https://www.hileton.com (the “Site”), or otherwise interact with our services, including our online store, customer support, marketing communications, and order fulfillment activities (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support, improve our website, and communicate with customers.

The types of personal information we may collect include:

Contact Information

This may include your name, email address, phone number, billing address, and shipping address.

Order Information

This may include details related to your purchases, such as products ordered, order number, transaction records, shipping status, return or refund information, and customer service communications.

Payment Information

Payments are processed securely through third-party payment providers, such as Shopify Payments, PayPal, or other supported payment gateways available at checkout.

We do not store your full credit card or debit card details on our servers.

Account Information

If you create an account on our Site, we may collect account-related information, such as login details, saved addresses, order history, and account preferences.

Device and Usage Information

When you visit our Site, we may automatically collect information such as your IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, links clicked, and interactions with our Site.

Cookies and Tracking Information

We may collect information through cookies, pixels, tags, and similar technologies to operate our Site, remember your preferences, analyze website performance, and improve marketing.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm orders, arrange shipping, provide tracking information, handle returns, issue refunds, and complete other order-related services.

Customer Support

To respond to inquiries, provide assistance, resolve delivery issues, process return requests, and communicate about your order.

Account and Store Operations

To create and manage customer accounts, maintain website functionality, improve user experience, and operate our online store.

Communication

To send order confirmations, shipping updates, service-related notices, policy updates, and responses to customer inquiries.

Marketing Communications

To send promotional emails, offers, or updates only where permitted by law and, where required, with your consent. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Analytics and Website Improvement

To understand how visitors use our Site, measure website performance, improve product pages, optimize the shopping experience, and identify technical issues.

Advertising and Remarketing

Where permitted by law, we may use advertising tools to measure campaign performance, deliver relevant ads, and understand customer interactions with our Site.

Security and Fraud Prevention

To detect, prevent, and investigate fraudulent transactions, unauthorized access, security incidents, or other harmful activity.

Legal and Compliance Purposes

To comply with applicable laws, regulations, tax obligations, accounting requirements, legal requests, and enforce our store policies.

3. How We Share Personal Information

We do not sell your personal information for money.

However, we may share certain personal information with trusted service providers and partners as necessary to operate our business, provide our Services, process orders, improve our Site, and support advertising or analytics activities where permitted by law.

We may share information with the following categories of third parties:

E-Commerce Platform Provider

We use Shopify to power our online store and help manage checkout, orders, customer accounts, and store operations.

Payment Providers

We share payment-related information with secure payment providers to process transactions, prevent fraud, and complete purchases.

Shipping, Logistics, and Fulfillment Partners

We share order and shipping information with carriers, logistics providers, and fulfillment partners to deliver your orders.

Email and Communication Service Providers

We may share contact information with email or messaging service providers to send order updates, support messages, and marketing communications where permitted.

Analytics Providers

We may use analytics tools, such as Google Analytics or similar technologies, to understand website traffic, user behavior, and store performance.

Advertising Partners

We may use advertising and remarketing tools, such as Google Ads, Pinterest Tag, Meta Pixel, or similar technologies, to help measure advertising performance and deliver relevant ads.

Fraud Prevention and Security Providers

We may share information with providers that help detect fraud, secure transactions, protect our Site, and prevent unauthorized activity.

Legal Authorities

We may disclose information if required to comply with applicable laws, regulations, legal processes, court orders, government requests, or to protect our rights, customers, and business.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to help our Site function properly, improve performance, remember your preferences, analyze traffic, and support advertising activities.

Cookies may include:

Essential Cookies

These are necessary for the Site to function properly, including cart functionality, checkout, security, and account login.

Performance and Analytics Cookies

These help us understand how visitors use our Site, identify technical issues, and improve the shopping experience.

Advertising and Remarketing Cookies

These may be used to measure advertising performance, personalize ads, and understand interactions with our marketing campaigns.

Preference Cookies

These help remember your preferences, such as language, region, or other site settings.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site, including cart and checkout features.

For more information about how Shopify uses cookies, you may refer to Shopify’s official cookie and privacy documentation.

5. Your Privacy Choices

Depending on your location, you may have certain rights and choices regarding your personal information.

These rights may include the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to certain exceptions

• Request a copy of your personal information in a portable format

• Opt out of marketing communications

• Opt out of the sale, sharing, or use of personal information for targeted advertising, where applicable

• Limit the use of certain sensitive personal information, where applicable

• Not be discriminated against for exercising your privacy rights

To exercise your privacy rights, please contact us at hello@hileton.com.

If available on our Site, you may also use our Your Privacy Choices or Do Not Sell or Share My Personal Information link to manage applicable privacy preferences.

6. Do Not Sell or Share My Personal Information

We do not sell personal information for money.

However, under certain U.S. state privacy laws, sharing personal information with advertising partners or analytics providers for cross-context behavioral advertising or targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising.”

Where required by law, you may opt out of this type of data sharing by using the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our Site, if available, or by contacting us at hello@hileton.com.

7. Global Privacy Control

Some browsers or browser extensions allow you to send a Global Privacy Control (GPC) signal to websites.

Where required by applicable law and supported by our systems, we will treat a valid GPC signal as a request to opt out of the sale, sharing, or use of personal information for targeted advertising.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, product updates, or special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at hello@hileton.com.

Even if you unsubscribe from marketing emails, we may still send you service-related messages, such as order confirmations, shipping updates, refund notices, or policy updates.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and recordkeeping obligations.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and our operational requirements.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

These measures may include SSL encryption, secure checkout technology, access controls, fraud prevention tools, and trusted third-party service providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete that information.

12. International Data Transfers

Your information may be processed, stored, or transferred in countries outside your country, state, or region of residence, including the United States and other countries where our service providers operate.

These countries may have data protection laws that differ from those in your location.

13. Third-Party Links

Our Site may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after updates are posted means you acknowledge the revised policy.

15. Contact Information

If you have any questions about this Privacy Policy, how your data is handled, or how to exercise your privacy rights, please contact us:

Brand Name: Hileton

Website: https://www.hileton.com

Email Support: hello@hileton.com

Phone Contact: +1 297-610-1608

Mailing Address: 93 Atlantic Cir, Pittsburg, CA 94565, United States

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed